Refund policy

Last updated: October 23, 2026

Your satisfaction matters to us. If you are not happy with your Skyloric order, we are here to help.

1. 7-Day Returns

You can ask for a return within 7 days of receiving your order. To be accepted, the item must:

Be unused and in the same condition you received it.
Come back in its original packaging with all accessories.
Come with your order number or proof of purchase.

2. Items We Cannot Accept Back

Personal care or hygiene products once opened.
Customised or personalised products.
Gift cards.
Clearance or final-sale items.

3. Damaged, Faulty or Wrong Items

If your order arrives damaged, faulty or is not what you ordered, email us within 48 hours of delivery with clear photos or a video of the item and its packaging. Once we have checked it, we will send a replacement or give you a refund.

4. Return Shipping

If the problem is our mistake (damaged, faulty or wrong item), we pay for the return shipping.
If you change your mind, the return shipping cost is yours.

5. Refunds

When your return reaches us, we inspect it and email you to say whether the refund is approved.
Approved refunds are processed within 5–10 business days.
As orders are paid by Cash on Delivery, refunds are sent by bank transfer to the UAE bank account you give us. Your bank may take a little longer to show the amount.